GoDaddy.com Web Hosting Service
Thursday, May 26th, 2005I recently was getting fed up with my current web hosting provider (Vizaweb) and their complete lack of good customer service, but let’s leave them out of this article. At one point after Vizaweb decided to not give me the answer I was looking for on tech support, I decided to try another hosting provider.
Naturally, after being screwed over by so many of these cheap resellers who probably run their “business” out of their parents’ basements, I wanted to try a provider who might actually have some integrity (if anything like that even exists in cheap web hosts).
I had heard good things about GoDaddy.com’s hosting, so I decided to give them a try.
I opted for a similarly-priced package that offered comparible features to my previous host, a 2GB space, 100GB bandwidth package GoDaddy offers for $9.99 a month. Sounded good. The fact that most of my domains were registered on GoDaddy made me think it would be even easier to keep all my internet stuff in one place.
Setup was very easy, almost too easy. I wondered where the CPanel tool was I am used to using on most of my webhosts. They don’t offer CPanel and instead use their own needlessly confusing configuration tools which were scattered all over the site. I eventually found my way into configuring the 2 MySQL databases I needed to get my blog and image gallery (and this site) going. CPanel was much easier, though. GoDaddy included 10 MySQL databases with the account.
Then I found the section where I set up my email accounts… Apparently GoDaddy feels that a $10 hosting account doesn’t include email accounts with unlimited space (up to the point your server is full). They want you to fork over an additional amount of money per year for larger email accounts. They did give me “up to 500″ 10MB email accounts with the service. 10MB? Sheesh. Not sure if these guys have been watching webmail providers these days but GMail offers 2GB storage per user for free.
So I started using this new service and after a few bumps I was liking it quite a bit, the speed was good, and the tools (albeit unconventional) still allowed me to accomplish what I needed to do for the most part.
Then I ran into a problem with the email server and their technical support that made the relationship turn sour very quickly.
Occasionally my friends and I exchange links in email from spam messages or images on spam websites that we find particularly funny. My mail server typically lets me do this since I am in control of what gets blocked or not in CPanel. I found out after using GoDaddy’s contracted-out hosting and mail service that they have blacklists in place for certain domains which may be spammers/phishers. Sounds like a good policy, right? Except the email I was sent just had a single link in it that was a jpeg file. Nothing spammed. This is the worst kind of spam filter you can possibly implement. Not only did it bounce the message back to my friend with a very vague reply, I found out after an excruciating discussion with their tech support department that I did not have any control over incoming mail blocks. I did not have their “spam filter” enabled for this account, and it was bouncing messages I gave no authorization to bounce, let alone mark as spam.
Needless to say after hearing that from tech support for “SecureServer” (who I guess GoDaddy oversells their bandwidth and hosting service from), I cancelled the GoDaddy account and went back to my old provider, even with the issues I was having with Vizaweb, I’d rather have control over my domain than have some stupid 3rd party screening mail without my permission with some primitive spam blocking tool that doesn’t even use bayesian filtering.
I’d have to say – if you don’t really care about your email service, their $3.95 package may be right for a small domain name with a few free email accounts, but other than that I’d recommend looking elsewhere for service. Their domain name registration is still the best place on the internet but the hosting packages need work.

